Shipping policy

We ship all orders with care. Here's everything you need to know about getting your SnugglePJs order to your door.

Processing Time

All orders are processed within 2–5 business days of being placed. Orders are not processed or dispatched on weekends or public holidays. During peak periods (sale events, Valentine's Day, Christmas) processing may take an additional 1–3 business days.

Delivery Times

Australia: 7–15 business days after dispatch
New Zealand: 10–18 business days after dispatch
United States & Canada: 12–20 business days after dispatch
United Kingdom & Europe: 14–25 business days after dispatch
Rest of world: 15–30 business days after dispatch

Shipping Costs

Australia: Free on all orders
International: Calculated at checkout based on destination

Order Tracking

Once your order has been dispatched you will receive a shipping confirmation email with a tracking number. You can track your order at any time using the link provided. Please allow 3–5 business days after dispatch for tracking information to update.

Customs & Import Duties

For international orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. SnugglePJs is not responsible for delays caused by customs processing.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at liminalform@gmail.com with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout. SnugglePJs is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at liminalform@gmail.com — we can only amend addresses before dispatch.