Refund policy

Refund & Returns Policy

Due to the nature of our products, we do not accept returns or exchanges for change of mind or incorrect size selection. Please review our size guide carefully before ordering — we recommend sizing up one to two sizes for the best fit.

Faulty or Damaged Items

In accordance with the Australian Consumer Law, if your item arrives faulty, damaged, or significantly different from what was described, you are entitled to a remedy. Please contact us at liminalform@gmail.com within 7 days of receiving your order with your order number and photos of the issue. We will offer a replacement, store credit, or refund at our discretion depending on the nature of the fault.

Wrong Item Received

If you receive the wrong item, contact us immediately at liminalform@gmail.com and we will arrange a replacement or full refund at no cost to you.

Sale Items

Sale items are final sale and are not eligible for return or exchange unless faulty under Australian Consumer Law.

Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days.

SnugglePJs reserves the right to assess each return request individually. Our policies comply with the Australian Consumer Law.